Refund and Returns Policy for Cloud Topin

Effective Date: January 7, 2025

At Cloud Topin, we want you to be completely satisfied with your purchase. If for any reason you are not happy with your order, our Refund and Returns Policy outlines the terms and conditions for returns, exchanges, and refunds. By making a purchase on our website (https://cloudtopin.com), you agree to the terms set forth in this policy.

1. Returns

  • Eligibility for Returns:
    You may return items within 30 days from the date of purchase for a full refund or exchange. To be eligible for a return, the following conditions must be met:

    • The item must be unused, in its original condition, and in its original packaging.
    • You must provide proof of purchase, such as an order confirmation email or receipt.
    • The item must not be part of a final sale or clearance item (see exceptions below).

  • Non-returnable Items:
    Some products may not be eligible for return or exchange. These include:

    • Final sale or clearance items
    • Personalized or custom-made items
    • Gift cards
    • Items marked as non-returnable on the product page or during checkout

2. How to Initiate a Return

To return an item, please follow these steps:

  • Contact us by email at info@cloudtopin.com or call us at (256) 262-1974 to initiate your return. Please provide the following information:
    • Your order number
    • The item(s) you wish to return
    • The reason for the return
  • After we receive your request, we will send you a Return Authorization (RA) number and instructions for returning the item(s). Returns sent without a RA number will not be processed.
  • You will be responsible for paying the return shipping fees unless the item is defective, damaged, or an error occurred in your order.

3. Refunds

  • Refund Process:
    Once we receive and inspect your returned item, we will process your refund. If your return is approved, we will issue a refund to your original payment method.

  • Refund Timing:
    Refunds will be processed within 5-7 business days of receiving the returned item. Depending on your payment method, it may take additional time for the refund to reflect in your account:

    • Credit or debit card refunds may take 5-10 business days to appear.
    • PayPal or other payment services may take 3-5 business days.

  • Partial Refunds:
    In some cases, partial refunds may be issued for items that are returned in used or damaged condition, or if only part of an order is returned. Shipping fees are non-refundable.

4. Exchanges

  • Exchanging Items:
    If you would like to exchange an item for a different size, color, or style, please contact us within 30 days of your purchase to request an exchange.
    • You will need to return the original item in its original, unused condition.
    • Once we receive the returned item, we will send out the exchanged product at no additional shipping cost, if applicable.
  • Exchanges for Non-returnable Items:
    If the item is not eligible for return or exchange (such as a final sale item), we will not be able to process an exchange.

5. Damaged or Defective Items

  • Reporting Damaged or Defective Items:
    If you receive an item that is damaged or defective, please contact us immediately at info@cloudtopin.com or call us at (256) 262-1974. We will provide instructions on how to return the item and arrange for a full refund or exchange.

  • Proof of Damage:
    We may ask you to provide photographs of the damaged item and packaging to help us understand the nature of the defect or damage. Once we verify the damage, we will cover the return shipping cost and process a full refund or send you a replacement item at no extra charge.

6. Shipping Costs for Returns

  • Return Shipping Fees:
    Customers are responsible for the cost of return shipping, unless the item is defective, damaged, or an error occurred in the processing of your order. We recommend using a trackable shipping service for returns to ensure the item is received safely.

  • Original Shipping Fees:
    Original shipping charges are non-refundable, except in cases where we made an error with your order or the item was damaged.

7. Gift Returns

If you received an item as a gift and wish to return it, we will provide a refund in the form of a store credit or exchange. You will need to provide the order number and follow the same return process outlined above.

8. Cancellations

If you wish to cancel an order, please contact us immediately after placing the order. If your order has not yet been processed or shipped, we can cancel it and issue a full refund. Once an order has been shipped, it cannot be canceled, but you can initiate a return once the item arrives.

9. International Returns

For international customers, the return process is similar to that of domestic returns, but please note that:

  • Return Shipping Costs: International customers are responsible for return shipping fees.
  • Customs Fees: Any customs fees or taxes imposed for returns from international destinations are the responsibility of the customer.
  • Refund Process: International returns may take longer to process due to customs and international shipping timelines.

10. Changes to the Refund and Returns Policy

Cloud Topin reserves the right to update or modify this Refund and Returns Policy at any time. Any changes to this policy will be posted on our website, and the effective date will be updated. We recommend checking this page periodically for any updates.

11. Contact Us

If you have any questions about our Refund and Returns Policy or need assistance with a return or exchange, please contact us:

Cloud Topin
806 N Malone St
Athens, Alabama (AL)
Phone: (256) 262-1974
Email: info@cloudtopin.com
Website: https://cloudtopin.com